Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Reporting to the Taiwan Branch Manager, the Project Manager is responsible for managing and executing client projects. The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects, conveys the status of projects to Taiwan Branch Managers, Sales Reps, and clients via scheduled reports, and interacts with clients during projects as appropriate.
The Project Manager coordinates the efforts of linguists and other staff members to deliver projects on time and in accordance with the contracted services enumerated in our Quote.
Position Duties & Responsibilities :
Supports the Portland Operations Team, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification / assignment of human and technical resources, and budget forecasts.
Adheres to the established procedures for executing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
Manages and completes all projects as per established guidelines provided by management. Executes requirements, including formatting and quality assurance through the process of the matrix.
Works with the Management Team to arrange and assign resources for projects.Within the project scope, manages the relationships with needed resources to encourage cooperation.
Manages contractors to ensure their delivery of contracted services on time.Keeps appropriate records that indicate which production people were used for each combination of project and language.
Notify the Taiwan Branch Manager, Operations Manager, Translation Department Manager, Director of Engineering and Sales Rep of any foreseen issues that could affect time lines or budgets.
Monitors quality control procedures to ensure that all quality checks are completed.Reviews and approves resource invoices for payment.
Consistently tracks projects; reports status and key issues to Taiwan Branch Manager.Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or WorkFront, and with the client-specific parameters established in our Knowledge Management base.
Participates in continuous improvement of processes through active involvement on assigned teams.Uses linguistic knowledge to support projects (where possible).
Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.
Performs other duties as needed or assigned to support LLTS.Other duties as may be assigned by the President, Operations Manager, Director of Engineering, or Senior Project Manager.
Proficient in English writing and reading. Experience with translation CAT tools Knowledge of content development tools such as InDesign, PhotoShop and IllustratorKnowledge of MS Word suite (Word, Excel, PPT, Outlook).
Exceptional attention to detail, organizational skills, and ability to multi-task.Proven ability to manage changing priorities in a fast-moving environment.
Excellent oral and written communication skills.Excellent interpersonal skills.Foreign language skills a plus.
Appropriate Education and Experience :
A minimum of a Bachelor's degree or equivalent experience.Hands-on knowledge of database functions and concepts.Must be very resourceful, with the ability to work independently.
Must have proven organizational and communication skills.
Owner : Translation Manager
Approver : Operations Manager
Equal Opportunity Employer . All qualified applicants will receive consideration for employment and will not be discriminated against based on race.
color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time.
Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation.
We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences.
We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles.
We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures.
This is the experience we live for.