The Dell Quality Engineer will be a strong technical resource and quality liaison who will partner with internal and external customers and suppliers to drive real time improvements in design and process to improve field performance and customer experience on current products.
Team member will be required to use structured product failure data, unstructured customer feedback, and direct customer feedback to prioritize activities.
Specific responsibilities include :
Responsible for the design and development activities associated with technical quality assurance protocols / methods.
Lead and participate inQET (Quality Extended Teams) and drive effective communications for improved engagement and accountability across the value chain
Drives improvements in usability, customer and product metrics to comply with industry standards, such as NPS / NSS, IFIR / FIR, or other standards.
Drives continuous improvement in the quality of Dell Enterprise products such as servers, as experienced by customers.
Ensures that Dell delivers high quality products to customers.
Perform data analysis to ensure quality goals and performance measurements are met.
Monitors quality results & trends and identifies exceptions requiring investigation.
Manages critical issues in field in a timely manner
Utilize product and process lessons learned to drive preventative actions and improvement plans.
Works with customers and customer feedback to drive product improvement through development process.
Program management of quality deliverables / processes during development lifecycle process, such as phase review process.
Inspects and tests in-process raw materials, production equipment and finished products.
ODM / Supplier engagement to drive quality improvements consistency with all other accountabilities. Supports RFQs on an as needed basis
BA / BS Degree in Engineering related field (electrical, mechanical, systems, computer) and 6-8+ yrs of related experience. Graduate degree preferred.
Strong computer skills(Excel proficiency required,VBA and SQL aptitude a plus)
Strong data analysis skills
Ability to work aggressively and effectively with a wide array of personnel and teams
Strong communication and leadership skills
Strong project & change management skills
Structured problem solving, including Lean and / or Six Sigma certification
Influencing / coaching people at all levels