Sr. Customer Service Representative
Thermo Fisher Scientific
Taipei, Taiwan, China
  • Job Responsibilities : Take ownership and responsibility for the day-to-day order entry, order placement and order management;
  • take care of the ordering process for a specific supplier portfolio and deliver quality work.

  • Review all open orders and backorders; follow up with Suppliers to ensure on-time shipments; escalate issues appropriately to ensure prompt solutions.
  • Make payment processing.* Maintain good record of documentation for audit purposes.
  • Enter Sales order and purchase order into SAP B1 and place PO to factories by e-mail.* Follow up on order status and ship date to ensure on-time delivery* Update the PO contents, order status and shipping schedule in share folder for relative people reviewing.
  • Update the PO contents, order status and shipping schedule in share folder for relative people reviewing.* Review, update and manage all open orders and backlog reports* Ask factory issue credit note for damaged goods / replacement / Exchange order.
  • Handling abnormal goods acceptance for incorrect shipment.* Apply for payment & credit note for intercompany import goods.
  • CMD Instrument orders stock review. Ask W / H reserve stock to fulfill CMD commercial team’s delivery request.* New parts number application for order.
  • Provide / update monthly & weekly reports : sales report, CMD shipped items without invoice, backlog report* Request any document or necessary information related to intercompany import goods
  • Manage / Maintain / Update SAP B1 data : Create the new customer data, customer master data, selling price, review, maintain material master data obsoleted product information, replacement, transfer price, factor*Requirements*
  • Minimum 1 year of relevant experience* Proficient in Microsoft Office, SAP B1
  • Time management and prioritization skills
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