IT Software Developer, SS Application Services
Micron
Taichung, TXG, TW
8天前

JobDescription

As an IT Application Serviceengineer for Software Service Operation Team, you will beresponsible to our software distribution group, you will work onsupporting tickets, making sure we provide the proper solution toour customers, and escalate ticket to the right support teams.

Making sure our customer is satisfied for the services. Identifythe process flaw or the system gaps and propose best practice tomake our service better.

Join the on-call rotation to provide 24x7support. Understanding the urgency of our customer request and takenecessary step to provide the resolution and follow ourSLA.

Responsibilitiesand Tasks

  • Work with the team andcustomer to analyze problem, find solution, maintain ourapplication stability.
  • Create system knowledgedocumentation, testing, training, and post-deploymentassessments.
  • Install, configure, support, andmaintain web solutions with current OS / software / firmware patchesand upgrades.
  • Coordinateplanned downtime and software installs of assignedservers.
  • Provide 24x7on-call technical support and expertise for customerissues
  • Evaluate and testnew software for compatibility with the computingenvironment.
  • Propose and implement systemenhancements (software and hardware updates) that will improve theperformance and reliability of thesystem.
  • Communicate andcollaborate with peer groups (enterprise architects, security team,network team, etc.).
  • Education &Experience

  • Bachelor / Master's degreein computer science preferred.
  • 6+ years relatedexperience required.
  • Good English communicationskill
  • Excellence knowledge in C, C++, C#programming language.
  • Good knowledge withT-SQL, Store Procedure, MSSQL
  • Systemadministration experience for windows solution is aplus.
  • Ability to work in a team environment orindependently
  • Strong problem-solvingskills
  • Good knowledge onITIL / ITSM.
  • All qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, veteran or disabilitystatus.

    For US Sites Only : To request assistancewith the application process and / or for reasonable accommodations,please contact Micron’s Human Resources Department at1-

    800-336-8918 or 208-368-4748 and / or submit : Job InformationRequest Form to : TJA micron.com.

    Keywords : Taichung Taichung City(TW-TXG) Taiwan(TW) TechnologyDevelopment Experienced Regular InformationSystems and Technology NotApplicable Tier3

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