Ensure clients’ queries and reporting are answered / delivered accurately and on timely basis.
Response and conduct clients’ phone calls with professional manners.
Constantly provide an update to clients on the progress of all raised issues.
Demonstrate understanding of client’s and investment manager’s requirements.
Internal Departmental Deliverables
Ensure all queries (through email or telephone) to Fund Operations have been fully handled and closely followed up.
Provide coverage in the absence of Client Account.
Prepare specific management information as requested.
Adopt a proactive role in establishing State Street as an organization of service excellence within the region.
Maintenance of Internal Procedures
Keep client directory up to date, to inform all members of the group whenever there is any changes for each fund / portfolio.
Work closely with Fund Operations in regards to the reporting, settlement of trades, income collection and corporate action activity related issues.
Update and maintain the fund procedures, aware of each fund procedure contents, and ensure agreed services are delivered to the clients in a timely manner.
Escalate urgent / major issues to the manager’s attention.
Ensure full adherence and implementation of the Risk Management Policy and internal procedures at all times (e.g. KYC, FTOP / TOP, etc.
in order to prevent losses.
Communicate and document non-compliance issues as they arise to senior manager.
Team & Personal Development
Establish a strong working relationship with all members of the group.
Constantly demonstrate an awareness of group requirements, and offer assistance to other members of the group when necessary.
Maintain an open line of communication with manager and other team members on all issues.
Ensure escalation of issues to CAM when it’s required.
Update pending issues to all members of the group, to ensure all assigned funds are fully covered during absence.
Demonstrate ability to utilize State Street systems to ensure prompt investigating issues raised by the clients.
Accurate and prompt obtaining data that inquired by the clients
Acquire professional knowledge via market update, regulatory requirements and practices to provide services of excellence to all clients.