Beschreibung : Location : Taichung, Taiwan
Zwick Roell is the world's leading supplier of materials testing solutions. Our materials testing machines and instruments are used worldwide in R&D and quality assurance in more than 20 industries.
For more than 160 years, Zwick Roell has stood for reliable test results, excellent service, and quality and reliability in standard and dynamic materials and components testing.
To further build on our long-term business development initiatives in Taiwan, and to achieve our strategic objectives in defined key market segments, we are looking for a dedicated service, application and consulting personality with proven experience in the field of materials testing who contributes to our passionate team in Taichung.
This position shall report directly to our Branch & Country Manager Taiwan. Aufgaben :
Installation, commission of Zwick Roell Group (ZRG) make machines, instruments
Train the user of the machine with proper handling the machine & software
Standardize or customize testing software to meet customer testing requirement.
Complete the FAT (Final Acceptance Testing) protocol with the user after installation and commission and timely submission to the Regional HQ for warranty execution
Perform regular service / maintenance visit to existing customer at customer site.
Troubleshooting of fault, damage and advise the customer with the proper next actions for procuring of spare parts or arranging warranty replacement parts
Actively advising the customers regularly for spares & accessories of the machines and instruments for smooth operations.
Actively promote Annual Maintenance Contract.
Follow up with Regional HQ for the timely submission of spares, consumables and accessory proposals to the customer.
Continuously develops and maintains knowledge and expertise of the Zwick Roell Product Portfolio and Applications to enhance confidence and service effectiveness
Interact & liaise within the local & regional teams & assure effective communication
Strong oral & written communications skills in both Chinese and English language
Passionate and disciplined service & consultant personality committed to excellence
Proven experience in the field of materials testing, science & analysis
Good knowledge of mechanical machinery theory , and prefer to basic knowledge of Hydraulics and Pneumatics (Theory and hands on experience would be added on advantage)
Proficient in Microsoft Office products, along with strong computer & software skills
Diploma or Bachelor Degree in a technical discipline, at least 3+ years of experience
Work independently, goal-oriented and flexible approach to with team spirit.
Willing for travel locally in Taiwan to attend customer complaints.
This position involves at least 50% local travel to customers in Taiwan and periodic travel to Regional and International HQ to participate in corporate professional development.