Technical Account Manager
Qualcomm Technologies, Inc.
Taipei City, Taiwan

Job Overview

  • Responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution.
  • Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.

  • Responsible for supporting QCT customers' feature definition, product development, trouble-shooting, training, system issues, component selection and general roadmap alignment.
  • Endorse the technical merits of new QCT technologies and influence uptake within the industry.

  • Responsible for technical account and program management including pre- and post-sale design win support.
  • Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.
  • Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.
  • The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Minimum Qualifications
  • 2 years of prior relevant work experience.
  • Strong understanding of semiconductor markets and industry dynamics strongly preferred. Mobile industry experience a definite plus.
  • Demonstrate knowledge of markets served by Qualcomm and applicable telecom standards.
  • Solid Knowledge and experience with digital communications and mobile telephony and experience in engineering methodologies, terminology, and tools is a must.
  • Technical Acumen :

  • Familiar with Qualcomm's family and tools used for developing and debugging customers devices.
  • Hardware or software experience in IOT or wireless communication design is advantage
  • Understanding of technical issues that raised by customers
  • Provide quick and accurate answers to customer inquiries or leverage on consultation with experienced peers and / or managers.
  • Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.
  • Project Management Skills :

  • Superior project management skills with the ability to think strategically and work tactically. Strong organizational skills.
  • Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.
  • Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization.
  • Strategic and Analytic Skills :

  • Must have superb analytical skills and the ability to think out-of-the-box to develop innovative strategies that enhance QCT's customer support and improve QCT's customer experience.
  • Ability establish relationships to build credibility and influence at all levels of the organization in appropriate manners.
  • Self-confident but not arrogant, has an easy-to-work-with attitude.

  • Good team builder with excellent people skills and used to operating in networked and virtual team environments. Preferred Qualifications N / A
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