Responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution.
Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.
Responsible for supporting QCT customers' feature definition, product development, trouble-shooting, training, system issues, component selection and general roadmap alignment.
Endorse the technical merits of new QCT technologies and influence uptake within the industry.
Responsible for technical account and program management including pre- and post-sale design win support.
Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.
Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.
The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Minimum Qualifications
2 years of prior relevant work experience.
Strong understanding of semiconductor markets and industry dynamics strongly preferred. Mobile industry experience a definite plus.
Demonstrate knowledge of markets served by Qualcomm and applicable telecom standards.
Solid Knowledge and experience with digital communications and mobile telephony and experience in engineering methodologies, terminology, and tools is a must.
Technical Acumen :
Familiar with Qualcomm's family and tools used for developing and debugging customers devices.
Hardware or software experience in IOT or wireless communication design is advantage
Understanding of technical issues that raised by customers
Provide quick and accurate answers to customer inquiries or leverage on consultation with experienced peers and / or managers.
Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.
Project Management Skills :
Superior project management skills with the ability to think strategically and work tactically. Strong organizational skills.
Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.
Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization.
Strategic and Analytic Skills :
Must have superb analytical skills and the ability to think out-of-the-box to develop innovative strategies that enhance QCT's customer support and improve QCT's customer experience.
Ability establish relationships to build credibility and influence at all levels of the organization in appropriate manners.
Self-confident but not arrogant, has an easy-to-work-with attitude.
Good team builder with excellent people skills and used to operating in networked and virtual team environments. Preferred Qualifications N / A