Lifestyle Consultant
American Express Company
Taipei, Taiwan, Taiwan
  • This position will provide Lifestyle advice such as Fine Dining, Theatre / Opera recommendations. To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium / Centurion card members.
  • To offer the Premium / Centurion Card Member alternatives if their initial request is unable to be fulfilled which will assist the Card Member in their decision-
  • making. Additionally this position will integrate individual Card Members travel requirements (e.g. flights, accommodation, etc) with their Concierge request.

  • Fulfill all Lifestyle requests, i.e., Fine Dining, Tickets to the Theatre / Opera and sporting events, flowers, limousine transfers, and gift buying and recommendation service, along with the ability to fulfill any specific Card Member requests.
  • All fulfillment’s must be flawless with the best available options offered to the Card Member at all times, maintaining accurate and updated personal Card Member details at all times.

  • Meet and exceed Card Member expectations, providing them with alternatives when required. Additionally, offering other services to Card Members, e.
  • g. Fine Dining or Limousine services when Card Member books Theatre tickets.

  • Understanding and using the telephone system (training provided) to optimize service delivery to card members. Meeting agreed service levels for premium card.
  • Qualifications

  • Ensure complete and accurate processing of all Lifestyle bookings; including advising Card Members of all third party booking or service fees relevant to their request prior to completing the request.
  • Work with the travel team to enhance card members travel experience, by integrating concierge requests with their itinerary.
  • Participate in training programs, e.g. Fine Dining and Theatre inspections to maintain and enhance knowledge.
  • Excellent written and verbal communication skills. Specifically the maturity and experience to communicate effectively with highly demanding customers.
  • This role may be subject to additional background verification checks.

    ReqID : 19007726

    Schedule (Full-Time / Part-Time) : Full-time

    Date Posted : May 7, 2019, 2 : 25 : 42 AM

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