WHO IS VEECO?
Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale.
We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes.
Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.
We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips.
The Field Service Engineer performs intermediate customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order.
This role is responsible for instructing customers in the operation and maintenance of the system. The successful candidate has the ability to work under general supervision following established policies and procedures to ensure company and customer quality standards are met.
In addition, this person will have the ability to work on problems of diverse scope, while demonstrating judgment in selecting methods and techniques for obtaining solutions.
Responsible for delivery of services to assigned customers to ensure that their systems operate at the customer’s expected performance level constantly.
Performs on-site installation, calibration, repair, preventive maintenance, upgrades and customer training sessions. May work off-hours and on the weekend.
1. Delivers on-site services such as :
2. Performs timely problem site management such as triggering alert processes appropriately to prevent excessive customer anxiety.
Proactive communication, including negotiations on alternative solutions, and tracking of activities till problem resolution is complete.
3. Develops an effective working relationship with customer through :
that may effect the operation of the system.
4. Be an effective member of the service team through :
with assigned customers.
5. Improves personal expertise and effectiveness by :
6. Develops good work practices in :
7. Attends all service meetings as assigned.
8. Undertakes any other duties as may be assigned by Service Manager and / or Country Manager.
Bachelor's degree in electronics, robotics, computer science, mechanical engineering or related field and a minimum of five years' experience in field service support.
An equivalent combination of training and experience may be considered. Experience of TSMC service support is a plus.
Knowledge, Skills & Abilities :
Veeco is an Equal Opportunity / Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.