Customer Experience QA Assistant Manager (TW)
Taipei City, Taipei, Taiwan

What you'll do?

  • To Plan, Organize and Lead the QA Department to achieve a company's mission and vision.
  • Responsible in the overall QA functions including creating and maintaining the Quality Management System established within the Company.
  • Ensure conformance of the system by conducting internal audits at planned intervals, analyzing non-conformities & monitoring corrective and preventive actions.
  • Responsible for delivering awareness and relevant QA training program in relation to the Procedures.
  • Ensures that all QA activities are performed in the most effective and efficient manner & sets targets for the team members and provide the necessary coaching to further optimize performance.
  • Responsible for initiating and implementing innovative ideas and projects that enable optimum QA operations.
  • Scrutinize all proposed amendments to existing procedures / new documents include discussing / rationalizing / meeting with relevant stakeholders to derive at concluded procedures before submitting to the EC for approval
  • Handle enquiries pertaining Procedures from other teams and be able to give guidance / reply according to stipulated operation procedures and policies.
  • Perform other related duties as assigned.
  • What you'll need?

  • Bachelor's degree or above (Preferrable)
  • Minimum 3 years of management (supervisory) experience in Service Quality or Call centre is essential
  • Fluent in spoken and written English
  • Strong written & verbal communication skills
  • Excellent in data analysis, presentation, project management and dealing with complexity
  • Possess an advanced knowledge of computer-based applications such as Microsoft Office or Google suite
  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from a different cultural background and in different time zones
  • What you'll get?

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
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