Support Engineer-Open Source Database
Taipei, Taipei City, Taiwan

Customer Service & Support

  • Do you want to empower every person and every organization on the planet to achieve more?
  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
  • Are you a MySQL or Postgre SQL passionate? Do you want to join Microsoft in building and supporting the next Data Open Source projects in Azure?

    Now CSS GCR is hiring Open Source Support Engineer to support Microsoft Global Commercial customers.

    In Customer Service and Support, we are focused on how we can Empower , Help , and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

    Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

    Our culture is built around attributes that drive our every decision and our every action :

  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true.
  • We are seeking people that think differently and are biased toward action to accomplish great things.

  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.
  • Responsibilities

  • Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.
  • Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs.
  • Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
  • Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.
  • Provide exceptional customer service in politically charged environments.
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-
  • to-many customer and partner impact.

  • Maintain strong working knowledge of all related products, technologies and upcoming releases.
  • Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
  • Participate in planned team-wide shift rotations to cover business needs, possibly including 24x7 , on-call responsibilities and weekend work.
  • Present technical content to various audiences including customers, partners, and internal stakeholders.
  • Provide consulting services to partners and customers to increase product market share.
  • Qualifications

  • Administration or software development in PostgreSQL or MySQL
  • Experience with multiple OSS database systems (Amazon Aurora, Amazon RDS, PostgreSQL, MySQL, MariaDB, Redshift)
  • PaaS / IaaS experience (Amazon Web Services, Microsoft Azure Cloud)
  • Experience with different operating systems (Windows, Linux, Solaris)
  • Understanding of Unix / Linux systems as hosts for PostgreSQL / MySQL databases and client applications
  • Skilled with PostgreSQL / MySQL database clusters, replication and high availability, tuning and scalability
  • Knowledgeable of OSS database utilities and tools
  • Ability to troubleshoot in a Linux environment
  • Understanding of PostgreSQL extensions
  • Understanding of common OSS development languages like Java, Python, C#, JavaScript, R, PHP, Perl are a plus
  • Knowledgeable of PostgreSQL / MySQL data structures and architecture
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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