Role Purpose :
As an Operations Manager / Assistant Operations Manager Partner Services Team, the key objective will be to improve operational efficiencies to achieve objectives of the Partner Service Team.
In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy.
In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role.
Driven personality, strong leadership, effective communication, disciplined work habits, and attention to details will be the crucial to the role.
Responsibilities will include : (1) achieving operational efficiencies and revenue increases through the development and deployment of systems, tools and workflows (2) managing the requirements, development, implementation and maintenance of systems, tools and workflows (3) become specialist in Agoda Partner Service Team systems / tools (4) work closely with connectivity partners to develop and support XML connections to YCS API (5) managing operational projects to improve efficiencies between inter departments
Responsibilities of the role :
Drive and project manage new key initiatives in areas of operational revenue opportunities and team efficiencies
Increase operational efficiencies and revenue increases within the Partner Services Team department, and inter department workflows
Support and optimize Agoda Partner Services Team systems and tools
Become a specialist in our extranet and API, Yield Control System (YCS), Zendesk and seek ways to optimize performance of team and customers
Maintain and develop the high level of usage of YCS and API and related management tools
Provide the team and the senior management with regular, constructive and relevant feedback
Strong analytical skills to develop reporting, and systems for internal use
Share and seek out best practices and knowledge
Assist with training and training materials for external and internal users
Coordinate with central management on planning and objectives
Qualifications / Experience :
Bachelor or equivalent degree required;
MBA a plus;
2 5 years operations or project management experience required;
Proven track record in project delivery and product / system / process improvement;
Multinational commercial experience preferred;
E-commerce or travel industry experience a plus;
Strong Communication Skills with fluency in Japanese and English;
Prior experience working in Airlines, Technology or Tourism sector desirable.
Competencies / Skills :
Excellent problem solving skills
Strong numerical and analytical skills
Strong interpersonal skills (externally and internally)
Ability to communicate value proposition to potential partners
Adaptable to new technologies, quick learner
Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships
Team leader and team player
Professional get it done attitude and work ethic
Past success in mentoring and building sales organizations that cater to long term customer relationships;
Strong attention to detail
Highly disciplined work habits
Energetic and driven personality
Adapts well to and is energized by change
Creative and Innovative
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Agoda is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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