Job Description :
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.
NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories / concepts in own function
Works under general supervision
Entry-level professional role
Support : (Associate)
Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Works independently; receives minimal guidance
Acts as an informal resource for colleagues
Identifies and resolves key issues and patterns from partial / conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
A senior level support role
Experience / Education
Typically requires a 4 year degree and over 5 years of experience or a 2 year degree and equivalent related experience