Customer Quality and Reliability group (CQ&R) is looking for outstanding talent who is passionate in learning new technology, embracing growth mindset, and pursuing constant self-improvement to join the Platform Solution Engineering Group (PSET).
Areas of focus for this role will include but not limited to : - Acting as first line technical expert to support platform and quality related issues reported by customers during post validation, high volume production / manufacturing or from end user return.
Driving system level triage, deep dive debug and root cause by performing physical hands on work, coordinating with relevant stakeholders from various business units for investigation, communicating with BU partners on progress and proliferating key learning across team after issue closure.
Working as a technical liaison between division and field account team on critical customer issues that need onsite support in case of lines down, customer escalation or product launch delay to ensure effective and timely resolution take place.
Growing CQR technical network and upstream influencing with our partners including CCE CET / PST, Cloud Engineering and DCPAE.
Strengthening FACR correlation practice with worldwide CQR stakeholders focusing issue discovery, digital footprints and debug logs readiness through cross sharing experience and learning.
Participating test and debug process improvement, leading customer support program, tool innovation / development, developing BKMs and providing technical consultation for worldwide team.
Minimum Qualifications : - Candidates must possess at least Bachelor's degree in Electronic, Electrical, Computer Engineering or other related field of study with 5+ years of working experience.
Preferred Qualifications : - Experience in the area of IA development, board and schematic design, platform test validation and debug, technical support on Server, PC client or Embedded products.
Understanding of x86 Boot Process, legacy BIOS, UEFI, Boot Loader components, IFWI.- Practical experience on signal integrity, platform clock, power delivery and power up / down sequencing;
Hands-on debug skillset in using oscilloscope / logic analyzer, ITP / DCI / Lauterbach, Python scripts, etc.- Knowledgeable in MCA (Machine Check Architecture), RAS, storage, networking, virtualization, manageability or security for Server system.
Proficiency in verbal and written communication and presentation skills.- Experience of setting strategic direction, drive team operation excellence, and promote team level systematic learning and people development area are a plus.