Theprimary goal of Customer Support Specialist is to ensure Tesla meets itsobligations and commitments by responding to Customer inquiries in an accurateand timely manner.
The Customer Support team develops and maintains excellentworking relationships with Tesla Owners and various internal departments tocarefully and effectively address customer support concerns.
The idealcandidate will not only possess the technical acumen, but also the ability toprovide a strong level of customer service.
Located in Taiwan, thisposition requires collaboration with Tesla Sales, Vehicle Service and ExecutiveStaff to proactively improve the owner experience for a rapidly growingcustomer base in our newest Asian market.
Deliver highest level of customer supportby answering inbound calls and emails, on technical support and roadsideassistance related enquiry in a 7*24*365 environment
Educate our owners so they have optimalconfidence in the operation of their vehicle
Provide workable technical solutions in aprofessional manner, exceed customer expectation, ensure every aspect ofownership is a true pleasure
Communicate or escalate owner’s concern torelevant parties for further follow up whenever necessary
Accurately record issues and data into CRM / Vehicle Support Systems
Min. 2 years Technical Support / call centerexperience in automotive industry is preferable
Flexible, proactive, attention to details,eager to contribute with strong common sense
Organize, sense of priority, adapt to workin a high pressure and fast pacing environment
Accept 7*24*365 shifts to accommodatecustomer’s needs
Establish and maintain positive, respect,cooperative working relationships
Willingness to learn new and innovativeautomotive technologies
Understanding of basic automotivetechniques would be an added advantage
Familiar with Customer ManagementSystems-Outlook, and MS Office Suite
Tesla participates in the