Customer Support Specialist
Tesla Motors
Taipei , Neihu District
2天前

The Role

Theprimary goal of Customer Support Specialist is to ensure Tesla meets itsobligations and commitments by responding to Customer inquiries in an accurateand timely manner.

The Customer Support team develops and maintains excellentworking relationships with Tesla Owners and various internal departments tocarefully and effectively address customer support concerns.

The idealcandidate will not only possess the technical acumen, but also the ability toprovide a strong level of customer service.

Located in Taiwan, thisposition requires collaboration with Tesla Sales, Vehicle Service and ExecutiveStaff to proactively improve the owner experience for a rapidly growingcustomer base in our newest Asian market.

Responsibilities

  • Deliver highest level of customer supportby answering inbound calls and emails, on technical support and roadsideassistance related enquiry in a 7*24*365 environment
  • Educate our owners so they have optimalconfidence in the operation of their vehicle
  • Provide workable technical solutions in aprofessional manner, exceed customer expectation, ensure every aspect ofownership is a true pleasure
  • Communicate or escalate owner’s concern torelevant parties for further follow up whenever necessary
  • Accurately record issues and data into CRM / Vehicle Support Systems
  • Requirements

  • Min. 2 years Technical Support / call centerexperience in automotive industry is preferable
  • Flexible, proactive, attention to details,eager to contribute with strong common sense
  • Organize, sense of priority, adapt to workin a high pressure and fast pacing environment
  • Accept 7*24*365 shifts to accommodatecustomer’s needs
  • Establish and maintain positive, respect,cooperative working relationships
  • Willingness to learn new and innovativeautomotive technologies
  • Understanding of basic automotivetechniques would be an added advantage
  • Familiar with Customer ManagementSystems-Outlook, and MS Office Suite
  • Fluent English
  • Tesla participates in the

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