Overview Provide computer support services to Qualcomm employees in all domestic and international office locations. This position is expected to consistently perform at current group metrics set by management.
Responsibilities : - Provide remote support via phone, e-mail and IM and leverage remote control software, if needed, to diagnose and resolve users issue.
Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution -
Document all call information that pertains to the incident and this includes troubleshooting steps, provide closed notes, escalation notes.
Assist in pre-deployment testing for enterprise-wide product releases Analyst needs to be aware of Call Queues, Email queues, work related email and the overall status of the department.
Preferred Qualifications - Bachelor's degree in IT-relevant field.- 6+ months experience in IT- related area.- 6+ months experience in operating system or software application troubleshooting (e.
g., root cause analysis, debugging). Education Requirements Associate degree / Bachelor degree with Business Administration or Computer / Network Keywords