Country Learning Facilitator
Standard Chartered
Taipei, Taiwan,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

lTo perform the facilitator / trainer role inlearning program / interventions to build employee capability with right skillsetand mindset to uplift employee performance & productivity and cultivateConduct culture

lTo build partnership with key stakeholdersto ensure the critical development needs are captured and relevant learningsolutions are planned and implemented to align with strategic biz / people agenda

lTo enrich employee on boarding experienceby timely facilitating adequate and appropriate learning / training interventionsto employees


nDelivering countryInduction and Day One Readiness (D1R) programs for frontline colleagues of Retail Banking

nContinuing improve D1Rframework & learning methodology to enhance effectiveness & impact

nDelivering Group learning curriculum / local learning solutions across business and functions

nAdvocating and rolemodeling strong Conduct and valued behavior during learning interventions

nEngaging the key stakeholders of theassigned business in understanding business, learning needs and in developingand delivering the plans

nEnsuring content / curriculum of specific topics / coursesis up-to-date and aligns with business strategy. Facilitate regularcontent / curriculum review and sign off with Compliance, Product and Bizapproval.

Maintaining a list of qualified facilitator for the specific courses / Programme.

nWorking closely with HR Biz Partner and HR hire team to alignwith people agenda and focus on people development using learning techniquesand methodology to achieve desired people development results.

nSupporting Head of Learning Academy inimplementing learning & development plan & strategy for Taiwan

nEnsuring high quality standard of learning / trainingdelivery as per the Group and Country standards

nContributing and supporting local / groupCurriculum Architects in customizing / localizing appropriate curriculum andlearning solutions for country business environment

nDeveloping and implementing pre & post programinterventions, to maximize transfer of learning to the business

nActively taking part in evaluation of learningintervention effectiveness to continually improve the service quality of LearningAcademy

nAnalyzing feedback from participants, theirline managers and stakeholders to continually improve the way we work of LearningAcademy

nKeeping abreast of external market trendsas well as internal business development to stimulate discussion with learningparticipants

nCompleting assigned learning administrationtasks and maintaining required documentation on time to ensure the end to endprocess of the programme align with country and group standard and policy

Our Ideal Candidate

  • Passion forlearning and people development, enjoys support biz priorities via providing learningsolutions and with a continued drive to raise the bar
  • Excellentinterpersonal skills and communication skills, good listening and questioningskills
  • Good influencingskills, with the ability to consult, analyze, customize, implement and evaluatethe learning / training intervention end to end
  • Team player withDiversity & Inclusive mindset, appreciate difference among people. Can-do spirit and strongself-discipline
  • Willing to stepout of comfort zone,
  • Fluent in English,with ability to actively participate con-call / workshop, write proposal, plan, andmeeting minutes, review translation of Group content
  • Good understandwith SCB WM, Retail product and service. 5-8 sales experience is preferred.
  • Good leadershipand people management skills. 3-5 year experience in Retail Banking frontlineleader / people manager role is preferred.
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