Welcome Agent - Welcome Desk
W Hotels
Taipei, Taipei, Taiwan
8小时前

Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.

Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Purpose of Role

Responsible for executing Welcome Experience in the daily operation of Welcome Office (Including Welcome Desk, Whatever Whenever, and Concierge).

Providing WOW service to guests throughout all communication channels and collaborate with respected departments to ensure guest satisfaction.

Utilize OPERA, MICROS, Go Concierge, and FCS Guest Request Tracking System to improve the scope of services in spirit of Whatever Whenever promise.

Extended knowledge of hotel facility information, able to demonstrate and deliver Insider experience by introducing many various bars, restaurants, places of interest in and around Taipei.

Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Result driven with strong commitment of achieving hotel KPI goal as leader of the department.

Multiple Function of Welcome Office development will allow talents to work around three main departments at Welcome Office.

As extended level of position, talents will be required to perform all tasks and skills required for the respected departments, including level 1+2 requirements.

Responsibly Description

  • Correctly update guest profiles and preferences and ensure that any previous
  • preferences are being recapped to, and recognised with guests.

  • Be fully aware of all aspects of the Loyalty Program.
  • Able to manage guest experience by demonstrating Welcome / Farewell flow
  • and able to lead by example, leave the best possible impression toward to the

    guest.

  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining
  • change required for expected business level, and keeping bank secure at all

    times.

  • Follow property control audit standards and cash handling procedures (e.g.,
  • blind drops).

  • Count bank at end of shift, complete designated cashier reports, resolve any
  • discrepancies, drop off receipts, and secure bank.

  • Resolve any cash overages or shortages as requested by Accounting.
  • Process all payment methods in accordance with Accounting procedures and
  • policies.

  • Transport bank to / from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and
  • resource materials; and maintain cleanliness of workstation at all times.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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