Sales Operations Analyst II
Thermo Fisher Scientific
新竹市, TW
source : jobs4it

Job DescriptionThe PositionThis position has a coordinating role for various processes and provides communication to all involved disciplines.

This position contributes to the Thermo Fisher Scientific MSD's quarterly bookings & revenue figures and implements the mission of the team "You sell, we handle" to support sales in the field through administrative activities.

  • Responsibilities and deliverables include : Daily Sales Support to assigned regions on pre-sales (examples : configuration issues;
  • compatibility issues; availability & contract terms and conditions review)Operational Support to bookings & revenue issues.

    Joining weekly revenue meetings to get visibility on unclear orders and take action or define ownershipOrganization Customer Witnessed Acceptance Test (CWAT).

    Owner of planning; agenda; invitations and hosting customers and account management visiting factory location. Coordination of transport, lunches, VIP dinners etc.

    Documenting and monitoring follow-up test protocol. Main deliverable is a signed-off CWAT protocol by customer which means green light to ship toolEvents Support.

  • Ownership of various logistics & service scenarios for events. Includes monitoring status CAPEX; inventory control and interfacing with all involved disciplines (Marketing;
  • local organizing committees, Service management. etc.)Back up Support to other Sales Operations team members on order processing and telephone supportPO# review and order processing of upgrade orders.

    Includes data entry and communication to the customerQuotation Support. Management of line items and data to be added to the CRM data base to enable clean quotes by Account Management.

    CRM "Help Desk function". Assist account / sales management with CRM handling. Not IT specific but more functional support.

    Become super user to train the field and act as information resource for IT / Business Analysts.Capital Equipment order management experiences is preferredThe RequirementsThis position is ideal for a person who like to work within a dynamic and hectic environment with WW networking, including contacts with customers directly.

    The successful candidate will possess the following combination of education and experience : Typically requires 4-8 years of experience.

    Typically a higher secondary education is required, or a combination of education and experience that demonstrate the required skills.

    IT Skills (Microsoft packages, ERP system experience (SAP, PeopleSoft, CRM) highly desired - knowledge of Team Track systems benefits to the execution of the jobPurchase Order review competence (terms & conditions)Knowledge of International Trading (Export, local requirements, tender procedures) is requiredHighly Organized approach to work (coordination-

    and prioritizing skills, self-supportive)Attentive to quotation and order details and accurate in processing of data via the various IT systems.

    Needs to understand that his / her output is vital to execution of an order and customer satisfaction.Understands global and local processes and takes initiatives for process improvements where applicable.

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