Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
The TS Implementation Engineer (L1) is the entry level job in the TS Implementation Engineers Job Family. They work closely with the TS Implementation Engineering Team and acquire the ability to make configurations, action installations and attend to break / fix events at a medium complexity level.
The individual functions in an environment of lower complexity to that of TS Implementation Engineers, however works closely with TS Implementation Engineers (L2) and TS Implementation Engineers (L3).
What you'll be doing
Assist in installation, break / fix and problem management
A TS Implementation Engineer (L1) develops the ability to start 'owning' portions of an installation, break / fix incidents and problem management.
The TS Implementation Engineer (L1) has a basic understanding and appreciation of technical design principles. The individual develops an understanding of fundamental project management and administration processes.
Ensure client satisfaction
The TS Implementation Engineer (L1) functions jointly through the TS Implementation Engineers (L2) to meet client requirements.
They work under close supervision from the TS Implementation Engineers (L2).
Perform technical telephonic duties
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
TS Implementation Engineers (L1) display a strong learning orientation. They have good verbal communication skills and are able to assist a team to ensure their success.
They demonstrate a client service orientation and have a hands-on proactive approach.
What would make you a good fit for this role?