General Manager, Network Development
Mercedes Benz
Taipei, Taiwan, Taiwan, China
1天前

Description

  • Develop and implement optimal long-term retail network strategy plans as well as constant adaptation of network structure via new dealer additions, terminations, retail facility enhancements, relocations, etc.
  • to support long-term sales / customer services targets and ensure customer satisfaction.

  • Maintain transparency on dealers’ financial performances via financial data collection, analysis & reporting, retail benchmarking and dealer risk management with the aim to maintain healthy profits and adequate risk levels.
  • Drive operational excellence within MBTw and Dealer network through the implementation of dealer development plans, dealer standards, global brand concepts, dealer contracts, HR retail and cross-departmental projects.
  • Support dealers to deliver highest level of customer experience through CSI / SSI monitoring, national CSI concepts and measures implementation, CSI best practice sharing and Best Customer Experience Project roll-out.
  • Maintain excellent dealership relations by ensuring dealer motivation and facilitating retail network communications.
  • Digital Transformation : Steer, enable and implement digital transformation at retail, both in sales and customer services.
  • Facilitate process digitalization, establish data management and joint management of touchpoint along the customer journey both online and offline.

  • Eligibility of Benefit Programs will follow the internal related guidelines.
  • Qualifications

  • Minimum 3 years of experience in automotive industry in a management position.
  • Good understanding of digital tools, processes and business transformation.
  • Professional knowledge and experience of premium automobile business wholesale and retail operation management.
  • Understanding of DAG, MBTw Sales, and Customer Services business strategy
  • Knowledge of Customer Satisfaction Management, Financial analysis and reporting.
  • Knowledge of global / local MB retail standard, operation policies and guidelines.
  • Valid work permit in Taiwan is mandatory.
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