Application Engineer
Altair Engineering, Inc
Taiwan
6天前

Position Description

As an Application Engineer, you will work under the direction of the VP Sales to provide our customers best-in-class pre-

  • sales and post-sales technical support. This position will require interactions and teamwork across various departments such as;
  • Support, Engineering, Product Management, Professional Services, and Quality Assurance.

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  • Presenting to customers the technical capabilities of RTDA solutions
  • Understanding the customers current infrastructure, design / verification flows and future needs
  • Working closely with R&D on tools and methodology
  • Provide customers with proactive and responsive support
  • Work with new and existing accounts to understand customer issues and provide solutions.
  • Create FAQ's and contribute to training, forums, and documentation development
  • Provide direction to engineering on areas for product improvement
  • Proactively test new solutions for their accounts prior to delivery
  • Thrives in a start-up environment
  • Comfortable working in a fast-paced, changing environment
  • Proven ability with customer facing interaction
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Customer Orientation Has a passion to help people
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
  • Proven effective communication skills both verbal and writing
  • 2-5 years of proven customer support experience
  • Working knowledge of Linux OS and Unix utilities
  • Demonstrated scripting skills ( Tcl, csh, bsh, optional : Python, Perl)
  • Working knowledge of job schedulers
  • Experience supporting EDA / CAD development
  • Working knowledge of Flexlm
  • SQL Database experience preferred
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