Digital Lending Journey Manager 數位通路與客戶體驗 經理
Citygroup
Taipei, Taiwan
1天前

Description

Digital Lending journey owner :

Work with Card / Loan team & regional team to design, implement, and manage digital initiatives for lending productions including PCL, UPL, EPP & LOP.

Identify opportunities and sustainable actions to improve Card / Lending journey UI / UX in all digital channels MBOL, CBOL, LINE, etc.

Solve customer complaints and defects in digital channels.

Ensure Citibank digital lending journey is competitive in the market.

Ensure the lending journey in all digital channels is compliant with internal and external policy and rules.

Digital NPS lift up :

Identify areas to improve overall UX and lift Digital NPS, based on the customer feedbacks from NPS, Client Obsession program, customer complaints, or competitor comparison.

Design and execute actions aiming at lift Digital NPS.

Qualifications

Bachelor degree or above with major in business administration or marketing communication.

Minimum 5 years working experience, knowledge and working experience in digital banking channels. Lead cross function project experience is a plus.

Experiences in mobile app will be very welcomed.

Good command of English in written & spoken

Able to work with regional and global team for new initiative implementation

Team player & good in communications

Result driving & can-do attitude and able to work under pressure

Problem solver, creative in problem mitigation and resolution. Drive problem to closure.

Experience on managing external vendors is a plus

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