Customer Service Executive
Thales Group

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people.

Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.


  • Act as main interface for customers and internal stakeholders.
  • Manage post sales activity for Personalisation Services, including Allynis Added Services.
  • Relay information to / from customers versus Perso Service Center (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)
  • Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with / for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.
  • Ensure billing consistency, contribute to the billing forecast exercise and its achievements
  • Participate to product item set up according to customer requirements. Set up the invoices accordingly.
  • Contribute to new project costing and commercial proposals in line with the catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, Sales, etc).
  • Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract
  • Monitoring all orders progress and update the relevant parties.
  • Preparing for all documents and for imports and exports.
  • Requirements

  • Diploma holder and above.
  • Ability to work in a fast-paced and dynamic environment.
  • At least 5 years working experience in MNC environment.
  • Exceptional communication skills.
  • Knowledge of MFGPro / Oracle would be an advantage.
  • At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

    Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!


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