Technical Account Manager
VMware, Inc
Taipei, Taiwan

Description :

VMware Technical Account Managers provide unrivaled product knowledge and proven skills to help customer streamline deployment and improve operations of customer's VMware platform.

Backed by the resources of the entire VMware organization and armed with best practices, TAMs work with customer to minimize operational risks. TAMs :

  • Help customer to avoid common pitfalls by leveraging lessons learned from thousands of VMware implementations.
  • Are the single point of contact for customer's technology-related questions and coordination of issue management and problem resolution.
  • Reduce costs and maximize the return on customer's investment by correctly applying automation and standardization across customer's VMware environment.
  • As one of our Technical Account Managers (TAM) based in Taiwan, you will be responsible for building and maintaining post-

    sales relationships with VMware's Enterprise customers. These customers are typically large accounts adopting VMware virtualization software across their data centers.

    You will serve as a trusted advisor to ensure successful implementations and as a technical account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology.

    Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

    TAMs consult closely with customers to ensure their satisfaction and ROI with the VMware platform.

    TAMs are also the customer’s virtualization guide and primary liaison with VMware, and are accountable for identifying and directly addressing all business and technical issues.

    They must marshal resources across the VMware organization when necessary. In addition, TAMs proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and influence change.

    Outside of field activities, TAMs report key account metrics and insight to internal VMware teams, and contribute to TAM Program process development.

    The TAM will be working within our Professional Services Organization (PSO).

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