Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.
Acts as a resource for colleagues with less experience.
Applies Lean Six Sigma process improvement methodologies and principles to the internal organization, suppliers, and customers, but often requires a technical background in order to complete its overall project management responsibility.
Lead, coach and facilitate the application of Lean Six Sigma (LSS) tools in an operations environment.
Understand data trends and drive quantified results by designing and deploying analytical systems and processes.
Drive optimization of the Value Stream by elimination of waste and making flow improvements across service product operations.
Evaluate internal controls, communications, risk assessments and maintenance of documentation.
Support Kaizen Events and LSS Black Belt level projects within and across operations and divisions to optimize performance.
Conducts current-state assessment of manufacturing and business processes and identification of improvement opportunities.
Based on this assessment, designs, implements, and management process improvement initiatives utilizing Six Sigma methodologies.
Employs project / program management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations.
Throughout the process improvement, generates supporting documentation such as : current and future-state conditions, value stream maps, business process maps, as well as cost-benefit analysis.
Leads a cross-functional team during process improvement interventions and manages an array of stakeholder relationships.
Assists in developing training materials and facilitates internal training on Six Sigma methodologies as well as Kaizen events.
The Black Belt will work with all levels in the organization developing, implementing, and sustaining process improvement initiatives utilizing Six Sigma methodologies.
Continuous Improvement, 5S, Kaizen and other components of Technical Problem Solving are expected of this position.
Complies with all IP guidelines.
Complies with all safety procedures and consistently demonstrates safety as a value.
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Previous Six Sigma experience helpful but not required.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus
4 - 7 Years of Experience
Experience in Field Service Operations
7 - 10 Years of Experience