Location : W Taipei
Taipei, Taipei Category : Reservations
Check out pictures from associates at this location, and some videos too!
Job Category Reservations
Location W Taipei, Taipei, Taipei
Position Type Non-Management / Hourly
Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.
Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.
W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Ensure reservations received through variouschannels are accurately inputted into the PMS according to Marriott standardsand guidelines while maintaining outstanding customer service and ability topromote the hotel product actively in professional manner.
Ensureattention-to-detail on all reservations with precision in preparation
prior to guests’arrival
Input bookings fromdomestic and international wholesalers into the PMS and
respond within the sameday
Confirm reservationsand ensure all reservations are guaranteed prior to
Capable to introducethe hotel’s products and facilities to guests with
Demonstrate ability topromote any current packages and promotions by the
Ensure all guestinquiries are responded within 24 hours upon receiving the
Respond enquiriesthrough the reservation general email address promptly
and assist with themaintenance of the reservation email account filing system
Complete dailychecklist tasks efficiently
Support the team witheffective filing systems either manually and
electronically for easy access andretrieval of all reservation relevant
Comprehend various Marriottstandards and guidelines in order to comply
reservation procedures accordingly
Enlighten guests about the MarriottPreferred Guest program when required
Marriott International is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. Marriott International
does not discriminate on the basis of disability, veteran status or any other
basis protected under federal, state or local laws.