How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight import customer service team works closely with customers and customs brokers to ensure unloading and import clearances are executed on schedule.
If you have worked in a large customer service team, and wish to develop your leadership skills, this is a golden opportunity to join our team in Taiwan.
Your Role In this role, you will focus on a portfolio of customers, and ensure your team provides the highest level of service to our customers at all times.
Your Responsibilities Ensure the team delivers seamless customer experience with clear focus on service and retentionEnsure import bookings and all system entry requirements are timely and accurateEnsure all tasks are completed according to SOP and KPIsResponsible for the recruitment and development of your teamLiaise with all parties to ensure unloading and import clearance tasks are completed Your Skills and Experiences To be considered, you should have at least 4 years of experience in freight forwarding and customer service.
You will have a proven track record in driving performance in an environment where there is a high volume of daily tasks.
You have excellent telephone skills and customers feel comfortable talking to you. Good Reasons to Join We are interested in results-driven individuals with a customer-focused mind set to lead our young and dynamic team.
In return, you will gain access to professional development opportunities and international exposure in a team-based environment.
To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!