IT Analyst
Philip Morris International
Taipei, Taiwan

BE A PART OF A REVOLUTIONARY CHANGEAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We’re currently seeking for a talented and experienced IT professional with strong communication and agility skills to help manage, monitor, maintain and enhance CRM, service cloud and commercial-related systems to support business needs.

YOUR DAY TO DAY’ 1.End-to-End Service Delivery

  • End-to-end customer experience of the local PMTW technology, hardware and software infrastructure.
  • Deliver end-to-end and best in class IT services to the overall organization and ensure proper service management practices are in place to maximize operational efficiency.
  • Actively collaborate and build relationship with customers, suppliers and service partners on all aspects of service delivery to ensure the end to end service chain is aligned to meet the current and future needs of the customers.
  • 2.Service and Asset Management

  • Measure and analyze service quality and initiate improvement plans in order to improve service levels that meet the current and future needs of customers.
  • Oversee the daily and long-term operational management and reporting of software and technology-related hardware within the organization.
  • This includes planning, monitoring, and recording software licenses and / or hardware assets. Develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles, and ensure company processes and practices are followed.
  • 3.Contribute to solution adoption and change management

  • Plan and lead the implementation of new solution and / or extension of existing solutions according to PMI standards and procedures in order to meet the current and future needs of customers.
  • Contribute to the change management for solutions implemented (Global or Local) in both the Commercial / Consumers and Enablement Functions streams.
  • Participate in initiatives targeting the increase of end users adoption.

  • Support communications and training to the organization on new technology and platforms and regularly monitor the adoption rate in order to identify additional change management initiatives and further improvements to the product delivered. 4.Vendor Management
  • Select and manage contractual relationship with any locally sourced vendor. Contribute to the continuous improvement of service management practices.
  • Manage the assigned contracted team members supporting their successful performance and provide feedback and guidance with an adaptive management style. 5.IT Security
  • Ensure adherence to all PMI policies and guidelines on security and compliance by leading the assessment, planning and implementation of InfoSec requirements (policies, guidelines, SOX, privacy etc.
  • in order to minimize risks regarding confidentiality, integrity and availability of data. WHO WE’RE LOOKING FOR

  • Bachelor’s Degree in Computer Science, IT or Management Information System
  • Minimum 4 years relevant with 2 years in IT projects and support in an information systems department / data center
  • Exposure to international environment preferred
  • Excellent command of written and spoken Mandarin and English WHAT WE OFFER Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can :
  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
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