Business Manager, Taiwan
West Pharmaceutical Services
Taipei, Taiwan, TW

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health.

We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges.

We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect.

With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community.

Giving back is in our DNA our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

Job Summary :

The Business Manager will be responsible for achieving the financial and operational objectives set for West business in Taiwan.

He / She will partner the Regional Sales Director for Rest of Asia region and the respective cross-functional teams in developing and executing the local business strategic and tactical initiatives for the Taiwan business.

Essential Duties and Responsibilities :

  • Responsible for the development of the West business in Taiwan
  • Achieve sales and revenue targets through identifying opportunities with existing and new accounts.
  • Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans
  • Build and leverage on networks and relationships with key customers to expand and growth the West business
  • Build business plans that are fully aligned with the regional strategy and to feed into the regional business planning process in a timely and appropriate manner
  • Build and leverage on networks and relationships with key customers to expand and growth the West business
  • Execute the market strategy and objectives for both West and Daikyo products / solutions
  • Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions.
  • Participate in key external events and meetings. E.g. Client meetings, presentations and roundtable etc.
  • Manage the local sales processes and ensure adoption of CRM system and data integrity on CRM
  • Be responsible for the accuracy of the monthly and quarterly reports
  • Manage the mix of cross-functional and cross regional technical resources (e.g. TCS, R&D, Strategic Accounts and Regional Key Account s) to optimize the value of accounts and deliver business objectives
  • Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment
  • Ensure proper use of Key Account Management tools to build robust relationships with key customers
  • Ensure that distributors keep to their contractual obligations
  • Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes and internal policies and procedures
  • Other relevant duties and projects as assigned
  • Basic Qualifications :

  • Degree in Science or related discipline; MBA preferred but is not mandatory
  • Minimum 10-12 years of relevant work experiences in B2B , globalized and matrixed commercial environment
  • Strong proficiency in both English and Chinese languages (both spoken and written) is a must
  • Prior experience working with biotechnology / biosimilar industry is highly advantageous
  • Knowledge of rubber / elastomer technology or pharmaceutical / medical device industry would be an added advantage
  • Preferred Knowledge, Skills and Abilities :

  • Ability to synergize and drive collaboration between cross functional team members and execute sales growth strategy
  • Driven by passion for customers to make a difference and possess change management experience
  • Possess strong business and financial acumen
  • Strong negotiation and influencing skills
  • Disciplined with able to work independently; self-motivated and results-oriented
  • Is resourceful and able to influence and navigate effectively in a matrix environment
  • Matured and able to maintain poise under pressure
  • Excellent interpersonal and communication skills
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.
  • Travel Requirements :

  • Ability to travel at least 30-40% of the time domestically with occasional travels within the region.
  • West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

    If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby westpharma.

    com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and / or a pre-employment drug screening.


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