Customer Experience Manager
BNP Paribas
Taipei, Taiwan
4天前

1.Plan and implement CX, NPS, client advocacy strategy and actions to achieve goal

2.Support internal partners on UX, UI design

3.Conduct study, survey, analysis related to customer centric offering & activities

4.Be RO / HO contact to update & gain support on CX, NPS and Client advocacy

Experience and know-how on customer segment & service strategy, NPS.

With customer experience, design thinking, UX, UI design experience are plus.

Min. 10Y+ working experience in financial industry experience.

Good understanding on financial products and customer journey.

Fluent in English both in writing and presentation.

Mature and good interpersonal skills.

Capable to work independently and with leadership.

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