Customer Happiness Team Lead
Circles Life

About the Company

Circles.Life is World’s first and most successful digital telco. We have a mission : to re-imagine the mobile experience for the digital consumer through our customer-

centric mobile platform and disrupt the multi-trillion dollar global telco industry.

We launched our services in Singapore in 2016 and have since gained market share quickly while delivering a best-in-class customer experience.

Currently, We are expanding our business into Taiwan and we are looking for passionate and driven individual to join us in this start up.

We have an opening for a Customer Happiness Team Lead who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Taiwan.

The role will be based in our awesome Taipei office.

Job Description :

Circles.Life is looking for a Customer Happiness Team Lead who is meticulous, strategic and have a passion for customer service and satisfaction.

He / she will be based in our Taipei office.

As a key member of our team, your responsibilities include but not limited to :

  • Staff Management and Leadership
  • Day to day staff supervision
  • Handle staff and customer escalations
  • Monitor and measure agent level performance
  • Provide regular coaching (both team based and 1-to-1) and take corrective action as required
  • Hold regular team meeting
  • Call Centre Performance

  • Perform real time queue management
  • Monitor and meet defined performance goals, and provide related reports
  • Roster team for support coverage

  • Conduct the bi-weekly calibration
  • Operational Improvement

  • Involvement in projects as required
  • What’s on offer :

    Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect :

  • Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
  • Once in a lifetime chance to help shape a brand from the ground up
  • Autonomy in the role and in managing your own portfolio
  • Exposure to the fast-paced world of high-tech start-ups
  • Attractive experience and compensation
  • Working with passionate, smart and driven colleagues in a vibrant environment
  • Requirements / Qualifications :

  • Minimum of 3 years experience managing and driving performance in customer-focused channels
  • Must be willing to work on cyclical schedule
  • People management experience is a must
  • Comfortable with fast-phase environment
  • Experience with a start-up company is a plus
  • Proactive in ownership
  • Data-driven mindset, with people orriented approach (team work)
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