1.Collaboratewith cross-function team to refine multi-channel customer feedback process incollection, analysis, and management to enhance VoC quality.
2. Analyzesegment behavior and feedback to design solution for frontline and craftinitiatives for management decision.
3. Dig outopportunities and risk from structured and unstructured data, includingexternal market info and internal data.
4. Designloyalty program and VIP service to improve customer experience for policyholders.
1. 3+ yearworking experience in segment planning, analysis and follow-up execution, bothB2C and B2B industry is preferred.
2. Goodcommunication in cross-function department.
3. Familiarwith building data visualization report by statistic tools, e.g., Tableau.
4. Good Englishand Chinese communication skills (both written and verbal)