Implementation Consultant – Hotel Consulting
Taipei, Taiwan

Preferred Qualifications


  • Responsible for configuring, training and support hotel system in your region
  • Responsible in conjunction with the local product team for local quality assurance of new product/ or version releases prior to distribution in your region.
  • Ensure familiarity with new releases as they become available.
  • Train the concepts and procedures of Hotel Systems support to the support team in your region.
  • Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures.
  • Assist in configuring, installing, training and supporting the Hotel Systems product suites and associated interfaces for selected strategic projects when required.
  • Liaise with subject matter experts in the regional office on client requests for enhancements & development.
  • Work with the support teams to ensure service level requirements are exceeded.
  • Work with the customers to ensure that contractual service expectations are exceeded
  • Willing to work overtime and holidays as requested.
  • Able to travel extensively and be away from home for extended periods of time.
  • Willing to work with a wide variety of cultures.
  • Currently hold a valid passport
  • Essential

  • Minimum one year experience installing/configuring/supporting Hotel System’s software products in the Asia Pacific region. Or Implementing other hospitality products, such as Golden Up (金旭資訊), Athena (德安資訊) and Infor epitome PMS
  • Degree in a Technical, Hospitality or Business or Marketing field.
  • Professional written and spoken Mandarin and English.
  • Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
  • Desirable

  • Previous experience with alternative automated Front Office Management Systems.
  • Knowledge of manual hotel operating procedures
  • Knowledge of Opera, Fidelio & MICROS products an advantage.
  • Familiarity with Windows Operating System and Oracle 11g.
  • Basic working knowledge of Networks, PC’s and troubleshooting installation issues
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