Business Process and Controls II - (B2)
Applied Materials
Tainan
19天前

Description

Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers.

Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.

Key Responsibilities

  • Policy and Statutory Fully understands the policy statutory requirements embedded in the processes in which they oversee.
  • Has a beginning level understanding of the interconnection with upstream and downstream policy requirements.Provides guidance and solution path to business partners based upon policy / statutory requirements.

    Actively makes decisions based upon consistent application of policy

    Process Delivery

    Understands the key upstream and downstream process elements that flow through their area and is able to identify key cause and effect points within adjacent areas of the end-to-end function.

    Able to deliver multiple conflicting priorities

    Uses established metrics to understand performance against individual, department or organizational objectives

    Able to receive highly unstructured or inaccurate process inputs and deliver highly structured process outputs and decisions.

    Actively engages and networks with others inside and outside the organization to address exceptions and escalations.

    Recognizes potential escalations, works to resolve in advance and creates awareness

    Understands the key controls and reasons for them within the process and business rules.

    Ensures integrity of process controls.

    Has a fundamental understanding of the design of the tools and systems the organization uses / owns to delivery its processes and services.

    Process Design, Build and Test

    Able to develop desk top procedures of existing processes

    Able to create basic process maps for existing processes

    Able to perform scripted testing of new configuration and processes.

    Change & Project Management

    Effectively participates on project teams

    Able to lead projects of small to moderate scope

    Uses formal change management tools and method

    Uses formal project management tools and method

    Able to train others on new processes.

    Able to project influence within the organization to improve process alignment and performance.

    Able to project influence to individuals outside the organization on a situational basis to improve process alignment and performance.

    Decision Making

    Decision making has a strong foundation of process, policy and risk management.

    Decision making considers understanding of purpose, strengths and weakness of the appropriate technology.

    Able to identify and formulate the problem statement commensurate with understanding of process, policy and risk management, and technology.

    Able to provide appropriate solution path commensurate with understanding of process, policy and risk management, and technology.

    Actively uses performance metrics in the decision process.

    End User Support

    Applies effective customer service techniques

    Able to work with formal help desk methods and tools.

    Effectively communicates with end users to solution their needs.

    Understands tiered service model

    Is able to support knowledge escalations.

    Raises knowledge escalations when necessary.

    Effectively communicates in stressful situations.

    Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
  • Business Expertise

  • Understands key business drivers; uses this understanding to accomplish own work
  • Leadership

  • No supervisory responsibilities but provides informal guidance to new team members
  • Problem Solving

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
  • Impact

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies
  • Interpersonal Skills

  • Explains complex information to others in straightforward situations
  • Education

  • Bachelor's Degree
  • 1 - 2 Years of Experience
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