Product Operations Specialist
SHOPLINE
Taipei, Taiwan
4天前

〠What you'll be doingã€

  • Responsible for monitoring the quality and stability of SHOPLINE products
  • Be an expert in the health and quality of SHOPLINE products.
  • Monitor and analyze merchant reports for feedback and bug-related trends
  • Leverage product expertise to investigate, triage and resolve issues with Product, Engineering, Customer Success, and front-line teams
  • Define processes to support front-line teams in investigations to improve user experience
  • Separate merchant confusion from bugs, advise the front-line teams on how to accomplish the merchants' desired outcome
  • Identify user experience themes, prioritize issues, and communicate key takeaways to Product and Engineering to shape product direction
  • Partner with cross-functional teams such as Product, Customer Success, Engineering and more, to improve product quality and resources that help scale support & operations workflows
  • Conduct analysis to understand and illustrate merchant sentiments and needs.
  • 〠Who you areã€

  • University graduate with at least 2-3 years of working experience, preferably in a tech environment and / or startup environment
  • Experience resolving and communicating about issues with both technical and non-technical audiences
  • Excellent communication and interpersonal skills
  • Experience working with cross-functional teams
  • Adaptive. Capable of thriving in ambiguity, and fast-paced environment
  • Self-motivated and consistently willing to exceed own expectations
  • Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
  • High attention to details, with great organization and coordination skills
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