Position Description :
Customer issue resolution Identify and define problem Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results Identify customer return issues and clarify the responsibility for approval of compensation Resolve, clarify and suggest disposition of returns for manufacturing and quality action Set up priority, track and follow-
up until the issues are resolved Present customer issues at Corning internal Engineering and Quality review.
Corning’s product and value delivery Identify overall / product trend / technology trend / needs in glass at customers Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective.
Lead model design in qualification process at customer side Work with Product Engineer for model analysis and rational spec setting Find out engineering technical support resources and develop communication channels between Corning and assigned customers Coordinate customer quality & technical audit and customer visit Deliver technical service to build up solid business position
Complete RFQ cycle Review customer drawing and obtain necessary information for RFQ Align corning spec and customer spec with PE / QA Obtain quotation based on the agreed specs
Obtain market / completive information through different channels Including price / product / samples
Customer relationship engagement and network bank establishment (Internal & External) Establish strong linkage customer and account manager to align with account strategy Build strong multi-
level relationships with customer key persons Education & Experience :
Bachelor degree, major in material sciences, chemistry engineering, physics or business management. Desired Skills :
5 years experiences with Touch, LCD industry, or auto supply chain (preferred). Customer facing relative experience. With Sale / PM experience is a plus
Independent in handling customer requests and prioritization
Cross-functional working experiences
Fluent in English
Domestic & Oversea travel (total <40%) and flexible working time is required Soft Skills :
High EQ and optimistic personality for customer communication.
Strong teamwork skills and able to buildup good relationship with internal and external customers.
Communication and Interpersonal Skills.