Fulfillment, Service & Operations Full-time Analyst ProgramOur Business : Wholesale Banking Fulfillment, Service & Operations (FSO) is responsible for the end-
to-end implementation, servicing, and operations of all treasury, depository solutions and trade finance for business banking, commercial and corporate banking clients globally, and for treasury and trade finance operations in 12 countries in Asia Pacific.
Fulfillment & ServiceClient Fulfillment team manages new client onboarding for Global Transaction Services a core business for Bank of America Merrill Lynch’s global franchise.
Key responsibilities include project management, document collection and review, product and depository account setup, product set up testing and client training.
Client Service team is responsible for supporting on-boarded clients in their day to day business needs, including transaction support, general and technical query support.
The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience in 12 countries in Asia Pacific.
OperationsThe Operations team is responsible for the combined operations functions for treasury, credit, and services for commercial and corporate banking clients globally.
Key responsibilities include settlement and clearing transactions, processing of payments, credit and trade transactions, and book keeping of loan assets and deposits.
Overview : The Fulfillment, Service & Operations Analyst Program is a 12-month rotational program designed to provide candidates with an opportunity to work with experienced operations and service professionals.
You will prepare for a career in the company’s Fulfillment, Service & Operations division.Training begins with the orientation, where you will meet newly hired Analysts and will have the opportunity to network with Senior Managers and to learn about our company and its culture.
You will be trained on the job on all the relevant tools, techniques and working practices as well as professional skills and team-
working capabilities needed to succeed in the FSO Analyst Program.Responsibilities : Fulfillment & ServiceEngage in process improvement initiatives to enhance client experienceProactively manage the day to day servicing enquiries of all assigned clientsLog, investigate and resolve all enquiries in a timely / accurate manner in accordance with Service LevelsProvide consistent service and keep clients informed on status of all outstanding enquiriesLiaise with local / overseas Bank’s Business Partner’s and Preferred Banking Partner’s at all levelsAnalyze monthly client enquiry statistics to identify trends and recurring issuesAttend, prepare and drive internal / external client meetings and / or presentationsMarket Transaction Services initiatives, successes and strengths to new / existing clientsActively participate in client planning and RFP processesParticipate in assigned local and / or regional projects as requiredProvide back up support to other Client Services Advisor and be a team playerConstantly look for avenues of improvement-
people, process, controls, customer service and strategic cost management initiativesOperationsEnsure all transactions are processed as quickly and accurately as possible, in accordance to the company’s internal policies and local regulationsManage operational risk to maximize operational control effectiveness and profitability, while minimizing risk and Proactively identify, debate, address and escalate any deviations / issues on immediate basisWork closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfactionDrive change initiatives for process optimization and system enhancement, as well as technical and operations changesUnderstand local regulatory environment and support various ad-
hoc regulatory requirements and inspectionsEnsure that the company delivers services and execution that meet market-leading standardsQualifications : Education : Final year undergraduate / Master’s studentOutstanding academic achievementRequired Skills and Abilities : Strong quantitative and analytical skillsEffective verbal and written communicationBeing comfortable with change and adjust to changing demands and requirementsStrong team player and client focusedDemonstrate energy and driveAbility to demonstrate initiative and creative thinkingShow a keen interest in the business you are applying toApplication DeadlineOctober 13 2019