Manager, B&F VIP Service and Sales & Marketing
W Hotels
Taipei, Taipei, Taiwan
5天前

Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.

Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Purpose of Role

Oversee all food and beverage venue functions to ensure excellent customer service and maximize revenue and profits.

Responsible for providing a full range of operational and administrative support to Director, Beverage & Food with great energy and in a professional and stylish manner, to ensure smooth operation of Beverage & Food will maximize the quality of W experience.

Responsibly Description

  • Assist in Beverage & Food function management.
  • Compiles data and produce regular reports for B&F operation.
  • Work with B&F Reservation Agents regarding reservation service quality.
  • Liaise with venue managers, team leader and Talent to follow-up on necessary
  • queries, deadlines, requests and special functions initiated by Director,

    Beverage & Food.

  • Work with individual venue managers regarding food and beverage quality,
  • service, cleanliness, merchandizing and promotions.

  • Audit, select, train, supervise, counsel and discipline venue Talent to ensure
  • efficient venue operation. Boost the growth on the volume of TMS categories

    and business cards.

  • Resolve problems to the satisfaction of involved parties.
  • Maintain communication with all departments to ensure VIP and guest service
  • needs are met. Explore opportunities to approach new regular guests and top

    spenders.

  • Develop, implement, and change menu items when required. Share the
  • guests' preference and service experience before and after they visit the

    venues. Setup database to keep the W experience records for all VIPs,

    enabling VIP service and venues to better serve our VIPs.

  • Patrol facilities and kitchen areas to visually monitor and take action to ensure
  • food quality and service standards are met. Verify temperatures, judge

    appearance and taste of products and check preparation methods to

    determine quality.Give guidance toward improvement and make necessary

    adjustments for consistency.

  • Act with a degree of independence as liaison between both internal and
  • external customers.

  • Handle guest requests and complaints when appropriate, WOW them while
  • ensuring an W lifestyle / experience.

  • Collaborate closely with IRD on VIPs' amenity, offering advice and conducting
  • quality monitoring as necessary.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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