Clerk-Reservations
Marriott International, Inc
Taichung, Taitung, Taiwan
8天前

Posting Date Jul 18, 2018

Job Number 18001ZCB

Job Category Reservations

Location Fairfield by Marriott Taichung, Taichung, Taitung VIEW ON MAP

Brand Fairfield Inn & Suites

Schedule Full-time

Position Type Non-Management / Hourly

Start Your Journey With Us

Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value.

As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.

Find Your World™ at Fairfield Inn & Suites by Marriott.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue.

Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;
  • support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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