Field Service Engineer
Patheon
Taiwan, China
5天前

Apply Now Job ID : 104620BR Location : China - Taiwan - Remote / Field

China - Taiwan - Taipei

China - Taiwan - Taipei City : Job Description

Job Responsibilities :

  • Provide onsite scheduled preventative maintenance, compliance qualification, regular customer visits and repairs for instruments with customer satisfaction in Taiwan and outside these areas as required.
  • Undertake product installation and operator training onsite.
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Proactively resolve difficult repairs by using Service Escalation process and liaising with Service Specialists and other proper channels in the region or globally.
  • Proactively manage service tools and personal stock of spare parts, and complete paperwork and system input in a timely manner.
  • Provide an important link between customers and all other functions, for example; Support, Sales and Marketing departments.
  • Communicate Service Products with customers, and provide leads to Service Sales Rep or Service Manager as they arise.
  • Establish and maintain a cooperative and productive work environment with all employees.
  • Be able to well manage customer replationship and expectation.
  • Maintain a positive outlook and be a motivating force in the workplace at all times. Responds willingly and enthusiastically to change in role, process, technology, responsibilities and assignments.
  • Requirements :

  • Experience with Capillary Electrophoresis, Imaging system, Microarray or Flow Cytometer Instrumentation is a plus.
  • Experience in Service products selling, marketing, distributor management is a plus.
  • Other duties as may be reasonably required from time to time.
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