Customer Care Professional 信用卡客服顧問
American Express Company
Taipei, Taiwan, Taiwan
6天前

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the voice and face of the American Express brand.

Our unique servicing philosophy, Relationship Care® puts your passion to serve and your personality at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries.

Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

What would you do every day as a Customer Care Professional?

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Qualifications

  • With Customer Service experiences preferable
  • With Passion to customer service & a good team player
  • Pay Attention to details, can work under pressure and are highly responsive
  • Good communication & interpersonal skills
  • ReqID : 19010665

    Schedule (Full-Time / Part-Time) : Full-time

    Date Posted : Jul 10, 2019, 5 : 58 : 24 AM

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