Retention Team agent 客戶關係部專員
Citi
Taiwan
3天前

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team.

The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Responsibilities :

  • Assist in responding to Client phone inquiries
  • Assist retail store associates regarding specific customer service related questions and concerns, as needed
  • Perform necessary processes, procedures, and verbal dialogue to customize offers and solutions to existing clients
  • Comply with company policies and procedures to consistently meet performance targets and client expectations
  • Support a range of services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 1 year of relevant experience
  • Experience within phone center sales / servicing preferred
  • Consistently demonstrates clear and concise written and verbal communication
  • Education :

  • High School diploma or equivalent
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

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