Client Care Centre Officer 客戶服務電話專員

Standard Chartered

Hsinchu City, Taiwan,

5天前

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

提供客戶各項服務及支援, 並整合各通路需求跟催作業透過了解客戶, 解答客戶詢問及保有客戶機制深耕維繫現有客戶關係Provide customer service & support; generate leads for follow up by other distribution channels, deepening existing relationship through customer retention, problem resolution & customer profiling.

及時回應客戶的查詢項目Answer customer inquiries and reply responsively

依據各項既定作業機制進行客戶指定交易Process customer requested transaction per pre-set procedures

及時紀錄客戶回覆內容以進一步改善作業流程Capture customer feedback for further improvement

透過提供產品資訊,產品銷售及個人化優質服務來滿足客戶需求Service customers’ needs through product information, product sales / problem resolution and provide personalized and superior service

熟悉銀行各項商品及服務細節並且處理公司及客戶來電各項疑問及客訴處理 Handling calls that requires in depth knowledge of specific products / services, acting as point of contact for the organization and responding to incoming calls, dealing with customers queries and complaints.

透過電話服務了解客戶需求, 並且依銀行相關規範轉介客戶所需

Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

Ensure all sales pitches are made without mis-selling

Additional point for Sales Palette markets Use S2S palette to identify eligibility and register dispositions for analysis

Our Ideal Candidate

良好溝通協調能力及人際關係處理Good communication & interpersonal skill

對客戶服務及品質具有高敏銳度Strong sense in service quality and customer service

中英打技能佳Typing skill in Chinese & English

流利國台語Fluent in Mandarin, Taiwanese

熟悉銀行各項財富管理及信用卡商品Strong knowledge of banking / card’s products

需長期輪值夜班且抗壓力強Willing to work on night shifts and able to work under pressure

具信託證照者尤佳Trust License is preferred.

有客服經驗尤佳 Experience in Customer Service or Call Centre is preferred

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