Client Care Centre Officer 客戶服務電話專員
Standard Chartered
Hsinchu City, Taiwan,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • 提供客戶各項服務及支援, 並整合各通路需求跟催作業 透過了解客戶, 解答客戶詢問及保有客戶機制深耕維繫現有客戶關係Provide customer service & support; generate leads for follow up by other distribution channels, deepening existing relationship through customer retention, problem resolution & customer profiling.
  • 及時回應客戶的查詢項目Answer customer inquiries and reply responsively
  • 依據各項既定作業機制進行客戶指定交易Process customer requested transaction per pre-set procedures
  • 及時紀錄客戶回覆內容以進一步改善作業流程Capture customer feedback for further improvement
  • 透過提供產品資訊,產品銷售及個人化優質服務來滿足客戶需求Service customers’ needs through product information, product sales / problem resolution and provide personalized and superior service
  • 熟悉銀行各項商品及服務細節 並且處理公司及客戶來電各項疑問及客訴處理 Handling calls that requires in depth knowledge of specific products / services, acting as point of contact for the organization and responding to incoming calls, dealing with customers queries and complaints.
  • 透過電話服務了解客戶需求, 並且依銀行相關規範轉介客戶所需
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
  • Ensure all sales pitches are made without mis-selling
  • Additional point for Sales Palette markets Use S2S palette to identify eligibility and register dispositions for analysis
  • Our Ideal Candidate

  • 良好溝通協調能力及人際關係處理Good communication & interpersonal skill
  • 對客戶服務及品質具有高敏銳度Strong sense in service quality and customer service
  • 中英打技能佳Typing skill in Chinese & English
  • 流利國台語Fluent in Mandarin, Taiwanese
  • 熟悉銀行各項財富管理及信用卡商品Strong knowledge of banking / card’s products
  • 需長期輪值夜班且抗壓力強Willing to work on night shifts and able to work under pressure
  • 具信託證照者尤佳Trust License is preferred.
  • 有客服經驗尤佳 Experience in Customer Service or Call Centre is preferred
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