Customer Service Engineer
KLA-Tencor Corporation
Shan-Hua, Tainan
2天前

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

At KLA, we're making technology advancements that are bigger and tinier than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better.

We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Responsibilities

  • Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
  • Represents the company to the customer and assumes accountability for customer satisfaction with service.

  • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.
  • Repairs and modifies equipment at customer facility.

  • Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing / dismantling demonstration machines.
  • Minimum Qualifications

  • BS / MS major in Mechanical, Electrical / Electro-optical, Controlling Engineering, or other Computer-science related fields.
  • Fluency in both Mandarin and English
  • Strong computer skills with Windows base application, Excel / power point, and network function / database related.
  • Good attitude on learning new technology and willing to take challenge.
  • Exp. or knowledge of semiconductor manufacturing process is preferred
  • Must be a strong team player, supporting & analytical skill and good working habits
  • People-oriented, strong customer service focus and able to work under pressure
  • Must be willing to work in semiconductor clean room environment
  • Equal Employment Opportunity

    KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

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