Desktop EUC Support Specialist
Iron Systems Inc
Taipei, Taiwan
2天前

Job Title : Desktop EUC Support Specialist (Multiple Openings L1, L2, L3) TPE-005

Job Type : Contract

Location : Taipei, Taiwan

Salary : Competitive salary

Responsibilities :

  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-
  • compliance with security requirements

  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  • Requirements :

  • 2-4 years of experience in Onsite support
  • Knowledge and experience on windows 7 OS
  • Good to have knowledge in AD and smart hands and feet support.
  • Good to have knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool ex Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
  • Bachelor's Degree preferred

    申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvo同意處理我的數據並向我發送電子郵件提醒,詳見neuvo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表