Corporate Operations Engineer/Technical Support Engineer
Google
Xindian District, New Taipei City, Taiwan
5天前

Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies.

You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts.

You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops / laptops, phone systems, video conferencing and various wireless devices).

You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.

You improve the front-line user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to longer-term projects.

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users.

At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world.

From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

Responsibilities

  • Partner with and lead peers, vendors and other technical support teams to coordinate troubleshooting process and resolution for incidents and problems.
  • Act as an escalation point for particular regions, areas of expertise or technical support channels.

  • Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
  • Provide hands-on and remote root cause analysis of IT issues on multiple technologies and platforms.
  • Develop scripts, tools, processes or solutions to proactively prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
  • Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.
  • Analyze relevant data to show business impact of projects.

    Minimum qualifications :

  • Experience in troubleshooting Windows, Mac OS, Unix, Chrome OS, networking; scripting and automation; application troubleshooting.
  • Experience in creating / optimizing deployment and / or support processes for desktops / laptops, video conferencing, wireless devices, software and patches.
  • Experience in creating scripts in SQL and Python to automate tasks.
  • Preferred qualifications :

  • Experience providing infrastructure solutions for high profile internal customers.
  • Understanding of IT change management best practices.
  • Understanding of enterprise networking, including mobile solutions.
  • Systematic problem solving approach, coupled with a sense of ownership and drive. Ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
  • Effective customer service, organizational, prioritization, multitasking, communication, and leadership skills.
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