KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.
Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group / Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
and an extensive parts network to ensure worldwide availability of parts.
Conducts technical training courses for customers and / or employees in the use of complex situations for BBP / WIN products.
Interacts with customer and functional organizations to develop training courses. Prepares lesson plans from engineering documentation, field service requirements or software documentation.
Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.
Instructs participants in both classroom lectures and laboratory sessions. Follows up to determine applicability of course material.
Updating documentation required to support the hardware and software changes.
Tool Maintenance Responsibilities
Maintain companies assigned product both hardware, software. Diagnose, troubleshoot and repair assigned tools utilized in support company process equipment and yield management solution projects.
Install, configure, and support company’s new training tools including network. Prepare internal documentation specific to company’s global development improvements and changes, along with new policies and procedures resulting from tool upgrades.
Diagnose, troubleshoot and repair internal systems utilized in support of company process control tools and yield management solution projects.
Periodically assess new technologies to monitor and troubleshoot tool issues.
Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years
Preferred 8-10 years of extensive troubleshooting, maintenance, installation, servicing and / or technical training on KLA-Tencor BBP / WIN or similar wafer inspection equipment.
Proven experience in onsite customer service and technical support will be highly desirable. Applicant should be able to show experience in handling high pressure situations on critical issues and handling issues in unstructured or unpredictable environment.
Strong communication skills, self-motivated, and team-oriented attitude. Demonstrated experience in leading and managing technical training for new product introduction and handling all aspects of design and delivery.
Thorough knowledge of latest training design and development techniques and best practices will be a plus. Project management skills, certifications or experience is a plus.