Sr Customer Service Representative
Thermo Fisher Scientific
台北市, TW
source : jobs4it

Job DescriptionROLE RESPONSIBILITIESTakes ownership and responsibility for the day-to-day order entry, order management and order fulfillment, provides excellence service to customers and delivers quality work.

Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.

g. proof of delivery, letters of credit ).Reviews all open sales orders and backlog; follows up with Supply Chain contacts to ensure on-

time shipments; escalates issues appropriately to ensure prompt solutions.Manages and analyzes customer complaints & return authorization.

  • Sets up new customer accounts and maintains good record of documentation for audit purposes.Follows Company established policies and procedures ethically, legally and wisely with flexibility;
  • keeps up to date with the latest best practices.Works proactively in the One Team framework ensuring that cover and support is provided whenever necessary.

    All other duties as assigned.MUST HAVEBachelor’s degree.At least 3 to 5 years of customer service and / or order fulfillment experience.

    Strong computer skills; proficient in the use of Microsoft Office.Language proficiency : Excellent verbal and written communication in English & Chinese / Mandarin.

    Ability to work under pressure.Customer oriented and ability to adapt / respond to different types of tasks.PREFER TO HAVEBachelor’s degree in Business AdministrationsSAP experienceOur ideal candidate embodies the following traits and values : Self-

    starter, quick learner and multi-tasker in a fast-paced environment.Embraces continuous process improvement and drives growth.

  • A good team player who is able to work independently and work closely with others toward to common goals.Communicates openly and positively in a professional and mature manner with internal and external;
  • actively shares information and provides timely, clear and accurate verbal and written communications.Possesses excellent problem-

    solving skills.Positive and greet changes as opportunities; stays abreast of new processes and initiatives within the company.

    Engages and participates in PPI initiatives to identify improvement and cost-savings to the business.

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