Imagine yourself going to work with one thing on your mind : that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation.
As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in : to provide the best possible customer experience to your clients.
As Operations Manager , you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential.
With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target.
As a leader, you must also gain the trust and respect of your employees because let’s face it how can you lead when people don’t believe you?
You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important.
You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents.
This way, you are able to manage relationships better and develop people at the same time.
Do you have what it takes to become an Operations Manager?
So, what is it we’re looking for? Well, since this is an Operations Manager post, we’d need someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works specializing in a customer experience operations and management.
About Us :
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.
From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
TaskUs is an equal opportunity employer.